Warranty What if I received a damaged item? If you’ve received a damaged or defective item, please contact our Customer Service team at 1.888.501.5384 to request a replacement or a refund. Was this answer helpful? 46 out of 111 found this helpful Have more questions? Contact Us Related articles Levi's® Return Policy Overview Levi's® Warranty Claim & Policy Levi's® Return & Exchange Policies I’ve accidentally shipped an additional item in my returns package. What do I do? How and when will I receive my refund?