Custom Product Can I return a customized product? Customized products are non-refundable and cannot be returned. If you have received a defective product or if there are any issues with your custom order, please reach out to our Customer Care team by calling 1.800.872.5384. Have more questions? Contact Us Was this answer helpful? 2 out of 10 found this helpful Related articles Levi's® Warranty Claim & Policy Can I modify or cancel my custom order? Find the Right Levi's® Fit Are My Levi's® Jeans Authentic?