Does U.S. Levi.com ship internationally?
No. Orders placed on U.S. Levi.com can only be shipped to eligible U.S. addresses, including the continental United States, Alaska, Hawaii, and APO/FPO addresses. We do not ship to U.S. territories, freight forwarders, package-forwarding services, or businesses that forward packages outside the United States. Orders using an ineligible shipping address may be canceled.
Can I use a freight forwarder or package-forwarding service?
No. U.S. Levi.com orders are not intended to be shipped through freight forwarders, package-forwarding services, or businesses that forward packages outside the United States. Orders shipped to these types of addresses may be canceled.
If you choose to use a forwarding service and your order is subsequently shipped outside the United States, assistance available through U.S. Customer Care may be limited. Using a forwarding service does not guarantee eligibility for returns, exchanges, refunds, replacement shipments, or other resolutions.
Support for issues involving a forwarded order, including delivery concerns, damage claims, returns, exchanges, refunds, replacement requests, return shipping, or forwarding-related fees, may be subject to additional review and applicable policies.
I purchased while visiting the U.S. and have returned home. What are my options?
Returns and exchanges are generally handled in the country where the purchase was made. If you purchased from a U.S. Levi's® store or U.S. Levi.com, please contact U.S. Customer Care for guidance on available options. Warranty and product-quality concerns may be reviewed separately from standard return and exchange requests.
I purchased in another country. Who should I contact?
Please contact the Levi's® customer-service team for the country where your purchase was made. That team can provide information about returns, exchanges, warranties, and available services for that market.
Can I return or exchange an item in a different country?
Not necessarily. Return, exchange, refund, and warranty policies vary by country and region. Purchasing an item in one country does not guarantee that it can be serviced in another.
Where can I find my country's Levi's® website?
Use our Global Directory to find the appropriate Levi's® website for your country or region.
- For help with an existing purchase, select the country where the purchase was made.
- For local shopping information and available services, select the country or region where you currently reside.
- Services, policies, shipping options, and online shopping availability may vary by country.