Sometimes, you just need to talk to someone. If you'd like to connect with our customer service team, here are your options:
US Customers
Chat: Start a chat with us — Our Virtual Assistant is available 24/7, and our customer support agents are available from 7 AM to 7 PM PST, daily, (excluding holidays).
Phone: Call us at 1.800.872.5384 — available 7 AM to 7 PM PST, daily, (excluding holidays).
Email: Send us a message or email us at help@levi.com — available anytime (excluding holidays).
Canadian Customers
Chat: Start a chat with us — Our Virtual Assistant is available 24/7, and our customer support agents are available from 7 AM to 7 PM PST, daily, (excluding holidays).
Phone: Call us at 1.204.285.0897 — available 7 AM to 7 PM PST, daily, (excluding holidays).
Email: Send us a message or email us at help@levi.com — available anytime (excluding holidays).
Holiday Hours and Closures
Our customer service hours vary during the holiday season. Please note the following changes:
| Date(s) | Service Hours |
|---|---|
| Nov 15 - Dec 23 | Extended Hours: 7 a.m. - 9 p.m. PST |
| Thanksgiving | Levi’s Customer Service will remain open |
| Thursday, Dec 24 (Christmas Eve) | Reduced Hours: 7 a.m. - 12 p.m. PST |
| Friday, Dec 25 (Christmas Day) | Closed (Our agents will be off to enjoy the holiday) |
| Dec 23 & Onward | Regular Hours: 7 a.m. - 7 p.m. PST |