At Levi’s®, we understand that sometimes the item you want may not be available at your local store. That's where our BackPocket service comes in handy. Here are some key details about BackPocket orders that you should know:
- BackPocket orders are submitted by the Store Associate when an item is unavailable at the retail store.
- Canada Levi’s® Retail stores are able to place orders through the internal systems so that the orders are fulfilled just like standard online orders from Levi.com.
- The customer's credit card or method of payment is automatically charged when the order is submitted at the store. No authorization holds against the customer payment method - it's settled immediately.
Now, let's address some frequently asked questions about BackPocket orders:
Q: What if I need to return a BackPocket order?
A: You can process a Return or for a BackPocket order just like any online purchase from Levis.com.