We hope you’re pleased with your new Levi’s®. If for any reason you’re not fully satisfied, you can return or exchange any unworn and unwashed item(s) within 60 days of purchase.
Please note:
- All refunds are made in the original form of payment
- Items purchased at a Levi's® Retail Store, Levi's® Outlet Store, or department store cannot be returned by mail to Levi.com.
- Items purchased at Levi.com may not be returned to a department store. Returns may only be made to a Levi's® Retail Store or Levi's® Outlet Store location.
- You must include the return portion of the original packing slip. Make sure that you save copies for your records.
- Shipping and handling costs and other additional charges are non-refundable unless something is incorrect with your order.
- Items purchased at a department store may not be returned to a Levi's® Retail Store or Levi's® Outlet Store location.
COVID-19 Update: We’re accepting returns and exchanges in our re-opened stores for purchases made on Levi.com and at Levi’s® stores. Returns older than 60 days will be allowed up to 60 days after a store’s re-opening date. All returned items will be quarantined for 72 hours.
RETURNS IN STORE
Items purchased online and in stores can be returned in store at no cost. Items purchased in a Levi’s® store in Canada or shipped to a Canadian address cannot be returned or exchanged in a Levi’s® store outside Canada. Find a store near you to check store hours and address information. Returns are allowed for up to 60 days after purchase.
RETURNS BY MAIL
To return your item(s) by mail, click on the Start Your Return button below to start the process.
- Returns can’t be canceled once dropped off with the return-shipping carrier.
- You’ll receive a confirmation email once we’ve processed your return.
For defective garments or custom order issues, please contact our Customer Service team at 1.888.501.5384.
