At Levi Strauss & Co., we stand behind the quality of our products and want every purchase to be a positive experience. All products have a 2-year warranty against manufacturing and material defects (outside of normal wear and tear).
For products with defects, if you purchased within 60 days from levi.com or from a Levi’s store, please follow the process to request a replacement item or return for a full refund.
If you feel your garment is defective:
- Please fill out and submit our online Warranty Return Form. You will receive an email confirmation with a copy of your responses.
- Print out a copy of your confirmation email and send it to the address below with your product and we’ll inspect it.
- If your garment is found to be defective, we’ll replace it with the same or similar garment in the same size.
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If it’s determined that your garment is not defective, it will be returned to you with a letter of explanation.
90 Clairville Dr.
Etobicoke, ON M9W 5Y1
Attn: PI Defective Garment Return
Due to security reasons, our facility on Clairville Drive is not able to accept drop-off packages. Please deliver your garments via pre-paid post or courier only. Also, be sure to wash your product first (in compliance with health regulations). If our Consumer Returns Department determines that your product is defective, we'll get a replacement sent to you as quickly as possible. If the same style or finish is no longer available, we'll select a comparable product. Once your garment arrives at our facility, please allow 6 - 8 weeks for us to process the return.
