Levi's® Warranty Claim & Policy

At Levi Strauss & Co., we stand behind the quality of our products and want every purchase to be a positive experience. All products have a 2-year warranty against manufacturing and material defects (outside of normal wear and tear).

Our warranty specifically applies to items purchased within Canada, the United States, and its territories.

For products with defects, if you purchased within 30 days from Levi.ca or from a Levi’s store, please follow the process to return for a full refund.

Examples of Manufacturer Defects: A manufacturer defect is any irregularity or flaw that goes beyond normal wear and tear. Here are some examples:

• Stitching Issues: Uneven or frayed stitching affecting structural integrity.
• Faulty Zippers or Buttons: Malfunctioning closures hindering normal use.
• Misalignment of Pockets: Uneven or misaligned pocket sewing.
• Issues with Hardware: Problems with rivets, grommets, or metal components.
• Size Label Discrepancies: Significant differences between labeled size and actual dimensions.
  

Understanding Jeans Warranty: Small Holes and Wear & Tear

It's essential to clarify what's covered under our warranty when it comes to small holes that appear over time.

Our warranty is designed to protect against manufacturing defects, such as issues with stitching or material quality. However, normal wear and tear—like small holes from regular use—isn't typically covered under warranty.

Here are more examples of wear and tear that are considered normal with regular use of jeans:

• Fading: Over time, jeans naturally fade due to washing and exposure to sunlight.
• Stretching: Fabric can stretch with regular wear, especially in areas like the knees and seat.
• Abrasion: Friction from everyday use can cause slight abrasion on fabric surfaces.
• Minor Pilling: Small balls of fibers may form on the fabric surface, particularly in high-friction areas.
• Color Transfer: Some dye from jeans may transfer onto other fabrics, especially when new.
• Hem Wear: The bottom edge of jeans may show signs of wear or fraying over time.
• Belt Loops: Belt loops can wear down with frequent belt use.

We Heard You

As a result of consumer feedback, we have updated our warranty claim process.  For garments purchased past 60 days, you are no longer required to send those in for inspection.  Simply fill out our online warranty return form, attach pictures of the defect area and submit your claim.

To initiate a warranty claim:

1. Please go to our online  Warranty Return Form.
2. Enter all the necessary information.
3. Attach pictures of the garment defect - we ask that you send at least two images of the affected area.  In addition, we ask that you attach a picture of the size label found inside the garment (under the care label), as well as the country label tag.  For photo guidelines, see below or click here.
4. Our warranty policy allows for the submission of one product per claim form, with a maximum of six claims per consumer within a six-month period. This limit applies regardless of whether the claims are accepted or rejected. Please be aware that LS&CO reserves the right to modify or terminate this policy at any time without notice. Any claims exceeding the limit of six will not be accepted.
5. You will receive an email confirmation that your new claim has been received.

Please allow 3-4 business days to process your claim.

Warranty program details:

• • If we confirm a defect, we'll send you a voucher for a replacement at Levi.com. It's important to keep in mind that the voucher is for one-time use only. Any funds not utilized towards the purchase of your replacement garment are non-refundable.
    • • Note: The voucher will not be replaced if you return or exchange the replacement garment for any reason.
  • When ordering your replacement garment, if the order total is less than the value of the attached voucher, you will still be required to include a credit card. Your credit card will not be charged. PayPal cannot be used with the voucher. The order will not process without your billing information.
  • Lost or stolen vouchers won't be replaced.
  • One product per claim, up to six claims every six months. Claims exceeding the limit won't be accepted. LS&CO® reserves the right to modify or terminate this policy at any time without notice. Final decisions can't be re-inspected.

Photo Instructions:

For each garment in your warranty claim we ask that you send at least two images of the defect area.  Feel free to attach more than two – taking photos from different angles.  In addition, we ask that you attach a photo of the size label found inside the garment (under the care label).

The images you provide must be sharp and clear.  The numbers found on the size tag must be legible.

We ask that you send the pic as a jpg file, if possible.

If we cannot process your claim with the images you provide, you will be given instructions to send the garment(s) to our warranty team.  You are responsible for the shipping costs associated with the return.

Photo Examples of the Defect:

Photo Examples of Size Label:

Look for the size label inside your garment.  It is usually found underneath the care label(s).

There are many numbers found on the size label that help us determine the style of the garment, as well as, when and where the garment was manufactured.   We require this information to process your warranty claim.

Remember, if you cannot read the numbers in your photo, neither can we.

If a defect cannot be determined with the images you provide, you will be asked to send in the garment for inspection.  Consumers must pay for shipping costs to our inspection team.

Photo Examples of Country Label: