If you want to begin a warranty claim, go to the Warranty Return Form by clicking here. All Levi’s® brand products have a two-year warranty against manufacturing and materials defects (aside from normal wear and tear). If you feel your garment is defective you can send it into to us to be inspected. If your garment is found to be defective, it will be replaced with the same or similar garment. If it is not found to be defective, it will be returned to you with a letter of explanation. For warranty evaluation, your product must be returned directly to Levi’s® and sent to:
90 Clairville Dr.
Etobicoke, ON M9W 5Y1
Attn: PI Defective Garment Return
Due to security reasons, our facility on Clairville Drive is not able to accept drop-off packages. Please deliver your garments via pre-paid post or courier only. Also, be sure to wash your product first (in compliance with health regulations). If our Consumer Returns Department determines that your product is defective, we'll get a replacement sent to you as quickly as possible. If the same style or finish is no longer available, we'll select a comparable product. Once your garment arrives at our facility, please allow 6 - 8 weeks for us to process the return.