I received a damaged or wrong item. What should I do?

We're sorry that your order arrived damaged or that you received the wrong item.

To request a return, start your return through our self-service portal. Be sure to select the appropriate return reason:

• Wrong Item — If the item you received does not match what was ordered.
• Item Defective — If the item arrived damaged or defective.

Damaged items may be exchanged for the same item in the same or a different size. Wrong items can be returned so the correct item can be sent to you, subject to availability.

How to Start a Return

For Red Tab™ Members

1. Sign in to your Red Tab™ account using your email address and password.
2. Navigate to Order History.
3. Locate the order containing the damaged or incorrect item.
4. Select Return.

For Guest Orders

1. Visit the Returns portal.
2. Enter your order number and email address.
3. Locate your order and select Return.

Complete Your Request

1. Select the item you want to return.
2. Choose the appropriate return reason:
   • Wrong Item if you received an incorrect item.
   • Item Defective if the item arrived damaged or defective.
3. Choose your preferred return method and drop-off location.
4. Review your selections and confirm all details are correct.
5. Choose your refund method:
6. Select Submit to generate your return shipping label and receive drop-off instructions.

Important Information

• You will not be charged a return shipping fee for damaged or incorrect items.
• Address changes cannot be made once a replacement request has been submitted.
• Replacement orders cannot be canceled after the item has been dropped off with the return carrier.
• Please allow 3–5 business days for delivery of replacement items.