We’re sorry for the inconvenience! Please follow these steps to resolve the issue:
1. Check for Multiple Shipments
- Some orders ship in separate packages.
- If your order was split, please wait until all shipments arrive before reporting a missing item.
2. Look Around Delivery Areas
- Check all possible delivery spots.
- Ask neighbors, family members, or roommates who may have received the package.
3. Submit a Missing Item Claim
- Once you’ve confirmed all shipments have arrived and the item is still missing:
- Submit a claim here.
- We’ll investigate and notify you by email within 3–5 business days.