We are very sorry that you are missing an item from your order. To resolve this issue, simply follow the steps below.
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Confirm if your order was shipped in multiple shipments:
- If so, please wait until until all shipments have been delivered to ensure you are not missing any items.
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Check Possible Delivery Areas:
- Ensure you've thoroughly checked all areas where the package could have been delivered. Consult with neighbors, family, roommates, or anyone else who may have access to the delivery.
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Submit a Missing Item Claim:
- If you have confirmed you've received all shipments, please submit a missing item claim here. Your claim will be investigated and we will notify you by email in 3-5 business days once your claim has been processed.