We are very sorry that you received a damaged or wrong item for your order. Please follow the steps below to obtain a replacement item. The damaged item can be exchanged for the same or a different size. While the wrong item can be returned for the correct item.
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Log in: Sign in to your Red Tab™ account here with your email and password.
- For non-Red Tab™ members who checked out as a "Guest": Start your return and exchange by clicking here. Enter your order number and email.
- Find your order: Locate or retrieve your order number by hovering over your name and selecting "Order History."
- Initiate return and exchange: Find your order and click "Exchange or Return".
- Choose a return method: Select your preferred return method. Click here for more details.
- Select items and answer questions: Choose items and answer questions (e.g., size for exchange).
- Drop-off method: Choose your preferred drop-off method and location.
- Review choices: Verify exchange details and make sure all information and selected return methods are correct.
- Choose refund method (for returns): Select credit via gift card or original payment.
- Submit request: Click "Submit" to print your shipping label and receive drop-off instructions.
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Log in: Sign in to your Red Tab™ account here with your email and password.
Note:
- You won't be charged a return shipping fee.
- Replacement items can only be selected for the same or different size of the originally ordered item.
- Address changes can’t be made on your replacement request.
- Replacement orders can’t be canceled once dropped off with the return shipping carrier.
- Please allow 3-5 business days for delivery.
- If the item you wish to replace is not available, we kindly ask that you select the "Return" option with the 'Wrong Item' or 'Item Defective' reason code and return the item for a full refund. You will not be charged the return shipping fee.
Returns and Exchange Center:
Exchange or Replace Process: