Why do some Levi's® items arrive with protective wrapping while others do not?
Packaging may vary depending on where an item ships from.
Some items are shipped with protective wrapping, while others may arrive without it. Both packaging methods are normal and do not affect the quality or condition of the product.
Why are some items shipped with protective wrapping?
Items fulfilled from Levi's® warehouses may include protective wrapping to help protect the product during storage and transit.
Why might my item arrive without protective wrapping?
Some items ship directly from Levi's® retail stores and may not include protective wrapping.
This is similar to how products are displayed and sold in stores. Items shipped without protective wrapping are still new and are carefully inspected before shipment.
In some cases, reduced packaging may also support Levi's® sustainability efforts by helping minimize waste.
Does protective wrapping indicate whether an item is new?
No. The presence or absence of protective wrapping does not indicate whether an item is new.
All items are carefully inspected before shipment to help ensure they meet Levi's® quality standards.
What should I do if my item arrives damaged?
If your order arrives damaged or if you have concerns about the condition of an item you received, please contact our Customer Service team for assistance.
For additional information on damaged items, please view our Missing, Damaged, or Wrong Items resource page.