At Levi's®, we stand behind the quality of our products and want you to love every purchase. A 2-year warranty backs all Levi's® products against manufacturing and material defects (excluding normal wear and tear). Our warranty specifically applies to items purchased within the United States and its territories.
Examples of Manufacturer Defects: A manufacturer defect is any irregularity or flaw that goes beyond normal wear and tear. Here are some examples:
- Stitching Issues: Uneven or frayed stitching affecting structural integrity.
- Faulty Zippers or Buttons: Malfunctioning closures hindering normal use.
- Misalignment of Pockets: Uneven or misaligned pocket sewing.
- Issues with Hardware: Problems with rivets, grommets, or metal components.
- Size Label Discrepancies: Significant differences between labeled size and actual dimensions.
Understanding Jeans Warranty: Small Holes and Wear & Tear
It's essential to clarify what's covered under our warranty when it comes to small holes that appear over time.
Our warranty is designed to protect against manufacturing defects, such as issues with stitching or material quality. However, normal wear and tear—like small holes from regular use—isn't typically covered under warranty.
Here are more examples of wear and tear that are considered normal with regular use of jeans:
- Fading: Over time, jeans naturally fade due to washing and exposure to sunlight.
- Stretching: Fabric can stretch with regular wear, especially in areas like the knees and seat.
- Abrasion: Friction from everyday use can cause slight abrasion on fabric surfaces.
- Minor Pilling: Small balls of fibers may form on the fabric surface, particularly in high-friction areas.
- Color Transfer: Some dye from jeans may transfer onto other fabrics, especially when new.
- Hem Wear: The bottom edge of jeans may show signs of wear or fraying over time.
- Belt Loops: Belt loops can wear down with frequent belt use.
Returning Defective Products: Defective items must be returned within 30 days from ship date.
Here's how:
- For online purchases at Levi.com, follow our easy process on how to process a return or exchange by clicking here.
- If bought in-store or at an authorized retailer (Macys, Kohls, Amazon, etc.), items must be returned to the same store or retailer.
- In-store purchases made at a physical Levi's® store can't be returned by mail and must be returned at a Levi's store.
How to Initiate a Warranty Claim:
- Go to our online Warranty Return Form.
- Answer a few questions.
- Attach pictures of the defect, size label, country label, and product style label.
- You will receive an email confirmation when a claim has been received.
- Wait 3-4 business days for processing.
Warranty Program Details:
- If we confirm a defect, we'll send you a voucher for a replacement at Levi.com. It's important to keep in mind that the voucher is for one-time use only. Any funds not utilized towards the purchase of your replacement garment are non-refundable.
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- Note: The voucher will not be replaced if you return or exchange the replacement garment for any reason.
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- Lost or stolen vouchers won't be replaced.
- One product per claim, up to six claims every six months. Claims exceeding the limit won't be accepted. LS&CO® reserves the right to modify or terminate this policy at any time without notice. Final decisions can't be re-inspected.
Photo Instructions:
- Send at least two clear images of the defect, the size label, and the country label. For photo guidelines, see below or click here.
- Images must be sharp and clear, and numbers on the size tag must be legible.
- Remember, if you can't read the numbers in your photo, neither can we: In case a defect can't be determined from the images, you may be asked to send in the garment for inspection. Consumers are responsible for covering the shipping costs to our inspection team.
- Send pics as JPG files if possible.
- If the photos provided are not legible, the claim may be rejected, and resubmission will not be possible.
Photo Examples - Size Label: Look for the size label inside your garment, typically beneath the care label(s). Numerous numbers on the size label help us determine the garment's style, manufacturing details, and origin. This information is crucial for processing your warranty claim.
Photo Examples of Country Label:
We hope this guide makes your warranty claim process easy. Remember proper care ensures your jeans stay in top condition. Check out our Product Care Guide for tips on washing, drying, and maintaining your Levi's.