At Levi Strauss & Co., we stand behind the quality of our products and want every purchase to be a positive experience. All products have a 2-year warranty against manufacturing and material defects (outside of normal wear and tear).
For products with defects, if you purchased within 60 days from levi.com or from a Levi’s store, please follow the process to request a replacement item or return for a full refund.
If you feel your garment is defective:
- Please fill out and submit our online Warranty Return Form. You will receive an email confirmation with a copy of your responses.
- Print out a copy of your confirmation email and send it to the address below with your product and we’ll inspect it.
- If your garment is found to be defective, we’ll replace it with the same or similar garment in the same size.
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If it’s determined that your garment is not defective, it will be returned to you with a letter of explanation.
For warranty evaluation, please send your item(s) and Warranty Return Form email confirmation directly to:
LS&CO. CONSUMER RETURNS
501 RAIDERS WAY
HENDERSON, NV 89052
Note:
- Return shipping costs must be paid for by the consumer and we suggest insuring it. Levi Strauss & Co. will not cover or reimburse any warranty claim return shipping costs.
- State law requires that products accepted for review must be clean.
- Please allow 2-4 weeks for processing once your garment(s) have been received.
Please note that this information is intended for products purchased in the United States only.
