Warranty eligibility
What does the Levi's® warranty cover?
Levi's® products are backed by a 2-year warranty against manufacturing and material defects. The warranty is available to customers residing in the United States (including U.S. territories) and Canada.
What is considered a manufacturing defect? |
What is not covered by the warranty? |
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The warranty covers defects such as the following:
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The warranty does not cover normal wear and tear, including:
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How can I help reduce dye transfer?
Wash dark denim before wearing, wash separately in cold water, turn garments inside out, avoid contact with light-colored surfaces, and air dry when possible.
For additional information, please visit our Dark denim and dye transfer page.
Defective items and returns
Can I return a defective item instead of submitting a warranty claim?
If the item was purchased within the last 30 days and still has its original tags attached, you may be eligible for a return or exchange.
Where should I return a defective item?
- Levi.com purchases should follow the standard return or exchange process.
- Levi's® store purchases must be returned to a Levi's® store.
- Purchases from authorized retailers (such as Macy's, Kohl's, or Amazon) must be returned to the original retailer.
Submitting a warranty claim
How do I submit a warranty claim?
Complete the online Warranty Return Form and provide photos of:
- The defect
- The size label
- The country label
- The product style label
You will receive an email confirmation once your claim has been submitted.
How long does claim review take?
Please allow 3-4 business days for review.
What if my photos are unclear?
Claims may be delayed, rejected, or require garment inspection if the submitted images do not clearly show the required information. If an inspection is required, the customer is responsible for shipping costs.
For additional information on the photo submission process, please review our How to submit photos for a warranty claim resource page.
What if my garment is missing the required labels?
To review your claim, we need the item's style number and size. If the labels are missing, please provide this information.
Warranty vouchers
What happens if my claim is approved?
If a manufacturing defect is confirmed, you will receive a one-time-use voucher that can be redeemed on Levi.com toward any eligible item. The voucher may be used on an item of your choice up to the voucher amount.
Are there any voucher restrictions?
Yes.
- Unused voucher value is forfeited and cannot be refunded.
- PayPal cannot be used when redeeming a voucher.
- A credit card is required to place the order, even if the voucher covers the full amount.
- Lost or stolen vouchers will not be replaced.
- Vouchers cannot be used during major promotional events, including Black Friday and Cyber Monday.
- Vouchers will not be reissued if the replacement item is returned or exchanged.
Claim limits and program terms
Is there a limit to the number of warranty claims I can submit?
Yes. Customers may submit up to six claims within a six-month period.