We’re here to help. Our Customer Experience team is committed to providing you with respectful, timely, and helpful support, whether by phone, chat, or email. In return, we ask that all conversations remain professional and constructive.
To keep our support space safe and effective for everyone, we’ve outlined the behavior we expect from all customers when interacting with our teams.
What We Expect from Customers
To ensure the best possible experience, we ask that all customer interactions with support agents follow these basic principles:
- Be respectful and courteous
- Allow space for the agent to explain policies and next steps
- Use language that is professional and non-threatening
What May Result in Ended Support Sessions
Support agents are authorized to end conversations if the customer:
- Uses threatening, discriminatory, or profane language
- Makes repeated personal insults or harassment
- Refuses to de-escalate after being asked
- Displays aggressive or abusive behavior
In these cases, the interaction may be ended immediately, and the incident may be flagged for further review.
Our Terms of Use Cover This
Our Terms of Use outline behavior that’s considered unacceptable across all Levi Strauss & Co. platforms. According to Sections 5 and 6 of the Terms and Service.
This applies not just to our websites, but also to conversations with our support team.
Can I Still Get Support After a Flagged Interaction?
Yes. We’re still here to help, as long as the communication stays respectful. If a previous interaction was ended due to inappropriate behavior, you can reach out again. We just ask that the tone is kept professional so we can assist you properly.
In Serious Cases
If we receive multiple reports of abusive behavior or if a customer threatens our staff, their account may be reviewed for restriction or service refusal. These cases are rare and reviewed carefully by our internal teams.