How do I log in to my Levi's® account?
Levi's® uses a passwordless log-in experience. Instead of a password, you'll log in using a one-time passcode (OTP) sent to your email or, on supported devices, a passkey.
To sign in:
- Enter the email address associated with your account.
- Select Continue.
- Check your email for a one-time passcode.
- Enter the passcode to log in.
Visual guide: Signing in to your Levi's® account
Why am I not receiving my one-time passcode?
If you do not receive your passcode email:
- Check your Spam, Junk, or Promotions folders.
- Confirm you entered the correct email address.
- Request a new code and allow up to 10 minutes for delivery.
If your code is not accepted, make sure you are using the most recent code and enter it before it expires. If needed, request a new code.
If you still cannot sign in, please contact Customer Service for assistance.
What is a passkey and do I have to use one?
A passkey is a secure log-in method stored on a trusted device, such as an iPhone, iPad, Android device, or security key. It can make future sign-ins faster by allowing you to access your account without entering a one-time passcode.
Setting up a passkey is optional. You can continue using a one-time passcode each time you sign in if you prefer.
How do I set up or use a passkey?
After successfully logging in with a one-time passcode (OTP), you will have the option to create a passkey. Follow the on-screen instructions to save the passkey to a trusted device, such as an iPhone, iPad, Android device, or security key.
Once a passkey has been set up, you can log in by selecting Use Passkey on the sign-in screen. You do not need to enter your email address first.
If passkey sign-in is unavailable or doesn't work, select Use email instead to receive a one-time passcode and sign in using your email address.
What if I no longer have access to the email address on my account?
Access to the email address associated with your account is required to receive a one-time passcode and sign in.
If you no longer have access to that email address, please contact Customer Service for assistance. We'll review available options and help determine the best path forward.