I accidentally placed a personal / non-Levi's item in a return shipment, what should I do?
We understand mistakes happen. If you've accidentally included a personal item or a non-Levi's product in your return package, please note:
Unfortunately, we are unable to retrieve, track, or return non-Levi's items that are mistakenly included in return shipments.
Our return processing centers are optimized for handling Levi's merchandise only. Personal items or unrelated products are not cataloged or stored, and we cannot guarantee their recovery once received.
What You Can Do:
- Double-check your return package before sealing it to ensure only Levi's items are included.
- Contact the carrier (e.g., Canada Post, UPS) if you believe the item may still be in transit and not yet delivered.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.