Holiday Return & Exchange Policy
Purchases made between November 9 and December 24, 2026 can be returned or exchanged within 60 days of delivery for online orders or purchase for in-store orders.
Items must be unworn with the original tags attached. Final sale items cannot be returned or exchanged, and exchanges are limited to one size adjustment per item. Standard exclusions and exceptions apply.
For purchases made outside the holiday window, our standard 30-day return and exchange policy applies.
Return Eligibility
What items are eligible for return?
Items must be unworn, unaltered, in their original condition, and returned with original tags attached for both online and in-store returns.
The following items cannot be returned:
- Final Sale items
- Gift cards
- Gift wrap charges
- Donations
- Shipping fees
- Handling fees
Online Order Returns
Are online returns free?
Returns are always free.
How will I receive my refund?
Refunds are issued to the original form of payment.
Can I return multiple orders in the same package?
No. Each order must be returned separately using the return label provided for that order.
In-Store Purchase Returns
Can I return an item purchased in a Levi's® store?
Yes. Items purchased at Levi's® retail and outlet stores may be returned in-store free of charge.
- Returns with a receipt are eligible for a refund to the original form of payment.
- Returns without a receipt may be eligible for an exchange or store credit based on the item's current selling price.
- Customized products cannot be returned.
- Eligible refunds are processed immediately.
Return Exceptions
What happens if my return is received after the return window?
Items received outside the applicable return period are not eligible for a refund or exchange and will not be processed.
Purchases from Other Retailers
Can I return an item purchased from an authorized retailer?
No. Purchases made through authorized retailers must be returned directly to the retailer according to their return policy.
International Returns
Can I return or exchange an item in a different country?
No. Returns and exchanges must be completed in the country where the original purchase was made. Please visit your local Levi's® website or store locator for country-specific information.