We hope you’re pleased with your new Levi’s®. If for any reason you’re not fully satisfied, you can return any unworn and unwashed item(s) within 30 days of purchase.
If something does not work out, your options depend on where you purchased the item.
If you bought online (Levi’s® shipped to a Canadian address)
Returns only (no exchanges).
- Online orders shipped to Canada can be returned within 30 days of the delivery date (items must be unworn, unwashed, with original tags).
- Online exchanges are not available for Canada. If you need a different size, color, or style, return your item for a refund and place a new order.
- Returns are free of charge.
- Refunds are issued to the original form of payment. Processing may take up to 10 business days depending on your bank.
- Items marked Final Sale and shipping/handling fees are non-refundable.
If you bought in a Levi’s® store in Canada
Returns and exchanges are available in store only.
- Store purchases can be returned or exchanged within 30 days of the purchase date (items must be unworn, unwashed, with original tags).
- Store purchases must be handled in store and cannot be processed through online mail returns.
- Find your nearest store here
Returning an online order in store (Canada)
Items purchased online and shipped to a Canadian address may be returned in a Levi’s® store in Canada at no cost (where available).
- Refunds only. If you need a different size or style, return for a refund and place a new order.
Important Canada note
Items purchased in a Levi’s® store in Canada or shipped to a Canadian address cannot be returned or exchanged in a Levi’s® store outside Canada.
RETURNS BY MAIL
To return your item(s) by mail, click on the Start Your Return button below to start the process.
- Returns can’t be canceled once dropped off with the return-shipping carrier.
- You’ll receive a confirmation email once we’ve processed your return.
For defective garments or custom order issues, please contact our Customer Service team at 1.888.501.5384.