Can I purchase Levi's® products through third-party sellers?
Yes. Levi's® products may be available through third-party sellers and online marketplaces, including Amazon, Macy's, Nordstrom, and other ecommerce platforms.
Are Levi's® products sold by third-party sellers authentic?
Levi's® does not manage or oversee third-party sellers and cannot guarantee the authenticity of products sold through those platforms.
To ensure you are purchasing authentic Levi's® products, we recommend shopping on Levi.com, at Levi's® retail stores, or through authorized Levi's® retailers.
Can Levi's® help with issues related to my third-party seller order?
No. Because third-party sellers operate independently from Levi's®, we cannot assist with returns, refunds, exchanges, order changes, delivery issues, payment concerns, or other order-related questions.
Levi's® does not have access to third-party seller order information, shipping updates, or marketplace support systems. For assistance, please contact the seller directly through the platform where you made your purchase. If you purchased through Amazon, please contact Amazon Customer Service.
What if I received a damaged or defective item from a third-party seller?
Please contact the seller first and follow their return or refund process.
If the product is confirmed to be an authentic Levi's® item and is no longer eligible for return through the seller, it may still qualify for warranty consideration under the Levi's® warranty program. Contact Levi's® Customer Service for additional assistance.