Orders

Track My Order

• How do I sign up for SMS/Text updates to track my order?
• Where is my order and how do I Track it?
• Why is my order late?
• When will my order start processing?
• I think my package may be lost/stolen/missing, what can I do?

See all 6 articles

Place Order

• Does Levi's provide assistance placing orders?
• What if my items are out of stock online?
• Why can’t I add an item to my shopping cart?
• Can I have my order gift-wrapped?
• Can I continue to place orders?

Change or Cancel Order

• How do I cancel my order?
• Can I change the ship to address of my order?
• Can I edit or change the items or quantity on my order?
• How can I request to pick up my order at a FedEx location?
• Why did my order get canceled?

See all 6 articles

Promotions

• Levi's Promotional Offers
• How Do I Redeem a Levi's® Promotional Code?
• Does Levi's® Offer Price Adjustments?
• Why Haven't I Received My Welcome Offer?

Accessibility Support

• Can I share usability feedback?
• Does Levi's offer accessibility assistance?