Orders

Track My Order

• How Do I Sign Up For SMS / Text Updates To Track My Order?
• Where is my order and how do I Track it?
• I think my package may be lost what can I do?
• When will my order start processing?
• Why is my order coming in multiple/separate shipments?

Place Order

• What is a Pre-Order Back Order and How Does it Work?
• What is a BackPocket Order and How Does it Work?
• Does Levi's provide assistance placing orders?
• What if my items are out of stock online?
• Why can’t I add an item to my shopping cart?

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Change or Cancel Order

• How do I cancel my order?
• Can I change the ship to address of my order?
• Can I edit or change the items or quantity on my order?
• How can I request to pick up my order at a FedEx location?
• Why did my order get canceled?

See all 6 articles

Promotions

• How Do I Redeem a Levi's® Promotional Code?
• Final Sale FAQ
• Levi's Promotional Offers
• Does Levi's® Offer Price Adjustments?
• Why Haven't I Received My Welcome Offer?

Accessibility Support

• Can I share usability feedback?
• Does Levi's offer accessibility assistance?