Can I purchase Levi’s® products on TikTok Shop?
Yes. You can shop select Levi’s® products directly through TikTok Shop.
Orders placed through TikTok Shop are processed through the TikTok platform and are subject to TikTok Shop’s terms, policies, payment methods, and buyer protections.
Are TikTok Shop orders managed by Levi.com?
No. Orders placed through TikTok Shop are managed through the TikTok platform and are subject to TikTok Shop’s policies and support processes. TikTok Shop orders may follow different steps than orders placed directly on Levi.com.
Who should I contact for help with my TikTok Shop order?
For assistance with a TikTok Shop order, including order status, returns, refunds, cancellations, buyer protections, or payment-related questions, please contact TikTok Shop Customer Support through the TikTok app.
To get help in the TikTok app, go to Shop, select Help, and follow the prompts for your order or issue. If the suggested answers do not resolve your issue, select Contact us for additional support.
You can also visit the TikTok Shop Consumer Help Center for additional information about shopping, support, and account assistance.
Can I return or exchange an item purchased through TikTok Shop?
We do not offer exchanges for orders placed through TikTok Shop.
If your purchase does not work out, eligible items may be returned in accordance with the applicable TikTok Shop return policy. Once your return is processed, a refund will be issued to your original payment method, subject to policy requirements.
If you would like a different size, color, or style, please return your eligible item through TikTok Shop and place a new order for the item you prefer.