Missed deliveries
What happens if I miss a delivery attempt?
If you're unavailable when delivery is attempted, the carrier will typically leave instructions regarding the next delivery attempt or available pickup options.
What happens if I miss multiple delivery attempts?
After multiple unsuccessful delivery attempts, the package may be returned to the carrier's local facility or returned to Levi's®. If the package is returned to Levi's®, a refund will be processed once the return is received and completed.
How will I receive my refund?
Refunds are issued to the original form of payment.
Once the returned package is received, refunds are typically processed within 10 business days. During peak periods, including the holiday season, additional processing time may be required.
Can I reschedule my delivery?
Yes. If your package is being delivered by FedEx, you may be able to schedule a new delivery date directly through FedEx. Click the following link to Manage Your Delivery with FedEx.
How can I help avoid missed deliveries?
Consider providing delivery instructions, selecting a secure delivery location, or rescheduling delivery through the carrier when available.