This resource explains how to submit photos or videos when requested by our support team. Clear visuals help us review your request faster and reduce follow‑ups.
Your photos and videos are securely received and reviewed only by our support team. Only what you choose to capture is shared.
How do I submit photos or videos?
When requested, you’ll receive a secure link in your support conversation.
Using the link, you can:
- Take a new photo or video using your device’s camera
- Submit it directly to your support request
Your submission is automatically attached—no uploads needed.
Why are live photos or videos required?
Live capture confirms the item is currently in your possession and ensures we receive clear, up‑to‑date visuals. Saved images or videos aren’t supported.
What photos are required?
Your submission must clearly show:
- The full garment
- The affected area
- The PC9 or style number on the product tag
Learn more: Levi’s® Products: What is a Style Number?
If any details are missing, we may ask you to resubmit.
How can I make sure my photos are accepted?
- Use good lighting
- Make sure images are clear and in focus
- Avoid glare or shadows on tags and damage areas
Acceptable Example | Unacceptable Example |
Pro tip: Lay the garment flat on a neutral surface (like a table or floor) to avoid blur, and make sure the entire item is visible in the frame—don’t cut off sleeves, legs, or hems.
What should I submit for specific issues?
Damaged or Defective Items
For issues like broken zippers or fabric defects, clear close‑up photos help us validate the problem faster.
Wrong Item Shipped
Please include:
- A photo of the shipping label
- A photo of the product tag on the item you received
What happens after I submit?
- Auto‑fill: Clear photos of product tags may automatically fill in item details for you.
- Redirection: You’ll be sent back to the Levi’s site immediately after submitting.
- Review: Our support team will review your submission and follow up if needed.
What if my submission is approved?
Once accepted, our team will continue assisting you based on the details provided and in line with our applicable support or warranty policies.
What if my submission is rejected?
Submissions may be rejected if visuals are unclear (too dark, blurry, or missing requested details).
If needed, you’ll receive a new secure link to retake and resubmit. Your new submission replaces the previous one.
Can I edit or delete my photos or videos?
No. Once submitted, visuals can’t be edited or deleted. Submit a new capture or contact support if updates are needed.
Are there upload limits?
Yes. Limits apply to file size, video length, and file type. If requirements aren’t met, you’ll be prompted to retake your capture.