Submitting photos or videos
How do I submit photos or videos?
If our support team requests photos or videos, you'll receive a secure link in your support conversation.
Use the link to take and submit photos or videos directly from your device. Your submission will automatically be attached to your support request.
Why do I need to take photos or videos live?
Live capture helps us verify the item is currently in your possession and ensures we receive clear, up-to-date visuals. Saved photos and videos are not supported.
Photo and video requirements
What should my photos or videos include?
Your submission should clearly show:
- The full garment
- The affected area
- The PC9 or style number on the product tag
For help locating your style number, see Levi’s® Products: Style numbers
How can I improve the quality of my submission?
- Use good lighting
- Make sure images are clear and in focus
- Avoid glare or shadows
- Include the entire garment in the frame
What are examples of acceptable and unacceptable photos?
Acceptable Example |
Unacceptable Example |
Common questions
What happens after I submit my photos or videos?
Our support team will review your submission and follow up if additional information is needed.
What if my submission is rejected?
If the photos or videos are unclear, incomplete, or missing required details, we may ask you to submit new photos or videos using a new secure link.
Can I edit or delete my submission?
No. Photos and videos cannot be edited or deleted after submission.
Are there limits on photos or videos?
Yes. Limits apply to file size, video length, and file type. If your submission doesn't meet the requirements, you'll be prompted to retake or resubmit it.