Having trouble placing your order? We know that can be frustrating. Try the steps below to help you complete your order quickly and securely.
Why isn’t my payment going through?
Having trouble placing your order? We know that can be frustrating. Here are a few steps that may help you complete your purchase as there are multiple reasons why your payment may not be going through.
What should I do if my payment isn’t working?
If your payment isn’t going through, try the following:
- Use a supported browser like the latest version of Google Chrome or Safari
- Clear your browser’s cookies and cache, then try again
- Validate that you are entering accurate and valid information
- Try completing your order using a different browser, device, or payment method
Can I still place my order if I’m having trouble checking out?
Yes. If you’re signed into your account, try checking out as a guest instead. This can sometimes help resolve checkout issues.
What should I do if I’m still unable to complete my purchase?
If you’re still having trouble after trying the steps above, we recommend reaching out to your bank or card provider to confirm there are no restrictions on your payment method. You can also try again later, as some issues may be temporary.