Returned the Wrong Item? Here's What to Do
We understand that mistakes happen. If you've accidentally returned an item that wasn’t purchased from Levi's, please contact our Customer Service team as soon as possible.
While we’ll make every effort to help locate and recover the item, please note that Levi's is not responsible for replacing, returning, or reimbursing non-Levi's products sent to us in error.
Why Recovery Isn’t Guaranteed
Our return processing centers are optimized for handling Levi's merchandise only. Personal items or unrelated products are not cataloged or stored for retrieval, and we cannot guarantee their recovery once received.
What You Should Do
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Contact Customer Service Immediately
Provide detailed information about the item(s) you mistakenly returned, including:- A description of the item(s)
- Packaging details
- Any tracking information
- The Levi's order number the return was intended for
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Double-Check Before You Ship
Before sealing your return package, confirm that it contains only Levi's items. -
Reach Out to Your Shipping Carrier
If you believe the item is still in transit, contact your carrier (e.g., FedEx, UPS) to see if a package intercept is possible.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.