We’re here to help! If a security tag was accidentally left on your item, here’s what you can do:
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Return to the Store
- We kindly ask that you visit the store where you purchased to have the security tag removed. To find your nearest Levi's® Retail Store, Levi's® Outlet Store, or Levi's® Retail Partner, please visit the Levi's® store locator.
- Don’t worry—our in-store team will take care of it quickly and ensure your item is in perfect condition.
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Bring Your Receipt
- To ensure a smooth process, please bring the original purchase receipt with you. This helps confirm the purchase and allows us to assist you promptly.
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Avoid DIY Tag Removal
- We do not recommend trying to remove the tag yourself. Doing so could damage the item, and we want to make sure it stays in great condition for you.
Still Have Questions?
If you’re unable to return to the store or have any additional concerns, please contact our Customer Care team for assistance. We’ll do our best to find a solution for you.