What should I do if my tracking shows “Delivered” but I haven’t received my package?
If your order status says “Delivered” but you haven’t received it, please follow these steps:
1. Wait 72 Calendar Hours
Sometimes carriers mark packages as delivered prematurely. If it’s been less than 72 hours since the delivery notice, we recommend waiting until that time has passed.
2. Check All Possible Delivery Areas
Look around your property and check with neighbors, family members, roommates, or building staff who may have accepted the package on your behalf.
3. Submit a Missing Item Claim
If it’s been more than 72 hours and your package is still missing, please submit a missing order claim here. We’ll investigate and notify you by email within 3–5 business days once your claim has been processed.
Note: Claims must be submitted within 30 days of the delivery date. After that, please contact the carrier directly.
Important Policy Notice
Missing order claims are only accepted up to 30 days after delivery date. If it has passed 30 days since delivery, please contact the carrier directly.
Levi's reserves the right to limit or refuse service to customers who show high volumes of claim activity. Customers who fall within specific criteria not defined by ourselves will be subject to a modified refund policy, refunds to store/website credit only, refusal of orders, and/or disqualification or pause of our loyalty program benefits.