Shopping Levi's® Products Through Third-Party Sellers

Can I purchase Levi's® products through third-party sellers?

Yes. Levi's® products may be available through third-party sellers and online marketplaces, including Amazon, Macy's, Nordstrom and other ecommerce platforms.

Third-party sellers operate independently from Levi's®. Orders placed through these sellers are subject to the seller's terms, policies, and support processes.

Are Levi's® products sold by third-party sellers authentic?

Levi's® does not manage or oversee third-party sellers and cannot guarantee the authenticity of products sold through those platforms.

To ensure you are purchasing authentic Levi's® products, we recommend shopping on Levi.com, at Levi's® retail stores, or through authorized Levi's® retailers.

Can Levi's® help with issues related to my third-party seller order?

Because third-party sellers operate independently from Levi's®, we are unable to assist with returns, refunds, exchanges, order modifications, delivery issues, or other order-related concerns for purchases made through their platforms.

Levi's® does not have access to third-party seller order details, payment information, shipping updates, or marketplace support systems. For assistance, please contact the seller directly through the platform where your purchase was made.

If your purchase was made through Amazon, please contact Amazon Customer Service for support.

I received a damaged or defective item from a third-party seller. What should I do?

If your item arrives damaged or defective, please contact the seller and follow their return or refund process.

If the product is confirmed to be an authentic Levi's® item and is no longer eligible for return through the seller, it may still qualify for warranty consideration under the Levi's® warranty program. Please contact Levi's® Customer Service for additional assistance.

Where can I purchase authentic Levi's® products and get support?

For the best shopping experience and guaranteed authentic Levi's® products, we recommend purchasing directly from:

• Levi.com
• Levi's® retail stores
• Authorized Levi's® retailers

If you purchased through a third-party seller or marketplace, please contact the seller directly for assistance with:

• Order status
• Shipping and delivery questions
• Returns and refunds
• Exchanges
• Payment issues
• Marketplace policies

The seller is best equipped to assist with purchases made through their platform.