Tracking Your Order
Order Shipment Notification:
Once your order ships, we'll send you an email with all the relevant details, including your order information and carrier tracking number. Please note that it may take up to 24 hours for the tracking details to appear after your item has shipped.
How to Track Your Order:
You can easily check the status of your order by clicking on the 'Tracking Button' below:
Awaiting Carrier Pickup:
If your order status is currently "Awaiting Carrier Pickup," this means your package is ready for shipment and is awaiting pickup by the carrier. Once the carrier collects your package, tracking information will be updated with an estimated delivery date and other relevant details. Keep in mind that carrier pickup times can vary.
Estimated Delivery Timeframe
Here are the standard delivery timeframes based on your chosen shipping method:
- Ground: 3-6 business days
- 2-Day: 2 business days
- Overnight: 1 business day
Common Reasons for Delays
If your order is delayed beyond the original estimated delivery date, rest assured that your package is still on its way. Delays can occur due to various factors, including:
- Weather conditions
- Carrier capacity, especially during peak seasons
- Incorrect shipping address or missing apartment/building details
What You Can Do:
- Track Your Order: Regularly check your order tracking to ensure your package is moving through the system. Please allow up to 2-5 days for status updates.
- Confirm Your Shipping Address: Double-check your shipping address to avoid delivery issues.
- Need Help? If you experience delays beyond the estimated timeframe, please contact our customer support team for assistance.
Multiple Packages
In some cases, your order may be split into multiple shipments, arriving on different days. We provide tracking information for each package, along with details on which items are included.
Pro Tip:
For added convenience, you can enable notifications in the Levi’s® app and sign up for SMS/Text updates. Click here to learn more.