At Levi’s®, we understand that sometimes the item you want may not be available at your local store. That's where our BackPocket service comes in handy. Here are some key details about BackPocket orders that you should know:
- BackPocket orders are submitted by the Store Associate when an item is unavailable at the retail store.
- US Levi’s® Retail and Outlet stores are able to place orders through the internal systems so that the orders are fulfilled just like standard online orders from Levi.com.
- When creating the BackPocket order at the store, the system does not accommodate the entry of RedTab™ Loyalty account information. So BackPocket orders are not included in our registered customer's transaction history.
- The customer's credit card or Gift Card is automatically charged when the order is submitted at the store. No authorization holds against the customer payment method - it's settled immediately.
Now, let's address some frequently asked questions about BackPocket orders:
Q: What if I need to return or exchange a BackPocket order?
A: You can process a Return or Exchange for a BackPocket order just like any online purchase from Levis.com.
Q: How can I add a promo code I saw online to my BackPocket order?
A: When placing a BackPocket order, customers who have a promo code can inform the store associate and have it entered during the BackPocket process.
Q: Can I use a gift card for a BackPocket order?
A: Yes, you can use a gift card to pay for your BackPocket order.