How to Return and Exchange Items You've Ordered

Just a heads up—our boxless return option is temporarily unavailable. Please choose one of our alternate return methods in the meantime—we appreciate your patience.

Please note:

• Items must be in original, unworn condition with tags attached.
• Final sale items are not eligible for return or exchange.
• Exchanges are limited to one size adjustment per item.

Standard Policy

For online purchases, returns and exchanges must be initiated within 30 days from the delivery date, while in-store purchases must be returned or exchanged within 30 days of the purchase date.

1. Red Tab™ members can start your return or replacement by logging in to your account: Sign in to your Red Tab™ account here with your email and password.
   • For non-Red Tab members who checked out as a guest: Start your exchange or return by clicking here. Enter your order number and email.
2. Find your order: Locate your order number by hovering over your name at the top of the page and click "Order History."
3. Initiate return or exchange: Find your order and click "Exchange or Return".
4. Choose a return method: Select your preferred return method and follow the instructions.
5. Mail-in or drop-off returns: Choose the item(s) you wish to return, then select "exchange or replace" (damaged, defective and wrong item replacement) or "return". Follow the prompts to complete your return or replacement request.
   • Drop-off method: Choose your preferred drop-off method and location. 
6. Choose refund method (for returns): Select credit via gift card or original payment.
7. Submit request: Click "Submit" to print your shipping label and receive drop-off instructions.

Details About Your Return Method Options

ONLINE RETURNS AND EXCHANGES IN-STORE

Enjoy the flexibility of returning or exchanging eligible items purchased online at any of our locations within the country of purchase, free of charge, and receive a same-day refund. Locate a nearby store, and be sure to bring your order confirmation email or have your order number handy when making a return.

You have the option of receiving a refund in your original form of payment or a gift card of equal value. If your item is out of stock, you can also exchange your item online by mail.

It is important to note that prices and availability may vary by store. For any specific inquiries about store exchange policies, feel free to reach out directly to your local Levi's store.

FIND A STORE 

Returning an Order Without a Receipt? 

• Please see our How to Return or Exchange In-Store Without a Receipt FAQ

ONLINE RETURNS AND EXCHANGES BY MAIL

To return or exchange your item by mail or to receive a shipping label by email, click on the Start Your Return or Exchange button below to start the process. Please print and include your returns packing slip in your package to prevent refund delays.

START YOUR RETURN OR EXCHANGE

1. Enter your Order Number and Email, then click "Start Your Return."
2. Select the item(s) you want to return or exchange and choose one of the following four options:

•  
  • GO BOXLESS (instant refund): You will receive a confirmation email containing a mobile return code. Take the mobile return code to a FedEx, Kohls, or PackageHub, and they'll print the label and package your return for you.
  • GO PRINTERLESS: Keep in mind that you do not need to print your label, but you're responsible for packaging your return securely when using this method. You'll receive a confirmation email containing a mobile return code that you will need to bring to a local FedEx or Walgreens store.

  • SHIP BY MAIL: Securely wrap your items in their original packaging, or your packaging of choice, to prevent any issues during transit. Attach your shipping label to the outside of your package and make sure the label is clearly visible. Then drop off your return at the nearest FedEx location.

    Please note that return options are dynamically generated for each order. While we strive to offer the most convenient methods possible, the availability of specific options is subject to account eligibility and order history.

International Returns?

• International customers who purchase from the U.S. online store are responsible for all return shipping costs.
• Items purchased in a Levi’s® store outside the U.S. or shipped to a foreign address cannot be exchanged in a Levi’s® store in the U.S.

If you're initiating a return for a Canadian order, please click on the link below:

 START YOUR CANADA RETURN