We hope you’re pleased with your new Levi’s®. If for any reason you’re not fully satisfied, any item purchased at Levi’s®, Levi’s® Outlet or levi.com (except customized product) can be returned for a full refund within 60 days of date of purchase, in original form of tender.
Please note:
- Returns are FREE for Red Tab™ Members. Become a member now, then start your return.
- A $7.50 return processing fee will be processed for mailed returns for non-Red Tab™ Members.
- All refunds are made in the original form of payment.
- In-store returns made without a receipt are eligible for store credit only.
- Shipping and handling fees, gift wrap charges, and donations are nonrefundable.
- Custom items and final sale items are nonrefundable.
- International customers who purchase from U.S. online are responsible for all return-shipping costs.
- Items purchased in a Levi’s® store outside the U.S. or shipped to a foreign address cannot be exchanged in a Levi’s® store in the U.S.
- In-store Retail or Outlet purchases may only be returned in-store and may not be returned by mail or with Happy Returns.
RETURNS IN STORE
Items purchased online and in stores can be returned in store within the country of purchase at no cost. Find a store near you to check store hours and address information. Returns are allowed for up to 60 days after purchase. All returned items will be quarantined for 72 hours. Items purchased with Afterpay may not be returned in stores.
RETURNS WITH HAPPY RETURNS
Need a fast, easy and eco-friendly way to return? Happy Returns is as quick and painless it gets.
Here’s what you need to know:
- Happy Returns is FREE for Red Tab™ Members. Become a member now, then start your return.
- No packaging or return label is needed for Happy Returns, making it easier and more eco-friendly than traditional mail returns.
- Making a return through Happy Returns is simple! Simply follow the instructions below and drop your item(s) off at a Happy Returns location.
- For all items processed through Happy Returns, your refund is processed same day, but please allow up to 10 business days for your refund to be posted in your original payment method.
- A $7.50 return processing fee will be deducted from your refund for NON Red Tab™ Members
To begin your Happy Return, start here.
- Next, enter your Order Number and Email. Click “Start Your Return.”
- Select the item(s) you want to return and the reason for the return.
- Submit your return request
- Then, check your inbox for next steps. You’ll receive an email with a QR code.
- Bring your item(s) and QR code to any Happy Returns location.
RETURNS BY MAIL
To return your item(s) by mail, click on the Start Your Return button below to start the process.
- Select the item(s) you want to return and choose one of the following two options:
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- Go printerless. If you don’t have a printer handy, get a mobile return code for your package. Take the code to a FedEx store or a participating Walgreens and they’ll print the label for you.
- Print a return label. Place the packing slip inside and attach the prepaid shipping label to the outside of your package. Drop it off at the nearest FedEx or participating Walgreens store.
- Home Pickup. Place the packing slip inside and attach the prepaid shipping label to the outside of your package. Schedule a date for a carrier to pick up your return right from your home (Available Monday - Friday 9am - 4pm). A $4.95 pick-up fee will be charged at the time of scheduling. Available in select US cities.
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- Returns can’t be canceled once dropped off with the return-shipping carrier.
- You’ll receive a confirmation email once we’ve processed your return.
- Please allow up to 15 business days for your refund to be posted in your original payment method.
- Returns are FREE for Red Tab™ Members. Become a member now, then start your return. A $7.50 return processing fee will be processed for mailed returns for non-Red Tab™ Members.
You won’t be charged if:-
- You’ve received an incorrect or defective item.
- You’re shipping an item in the same package as an item you’re sending in for an exchange.
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Click Here, if you are starting a return for a Canadian order.
