Can I cancel my Pickup In-Store order?
Yes. Pickup In-Store orders can be canceled within 1 hour of being placed.
You can cancel your order by:
- Selecting Cancel Your Order Online on your order confirmation page
- Using the tracking link in your order confirmation email
- Contacting Levi's® Customer Service for assistance
After the 1-hour cancellation window, cancellations may no longer be available.
Can I make changes to my Pickup In-Store order?
Once an order has been placed, changes may not be available after the 1-hour cancellation window.
If you need to make changes to your order, we recommend canceling the order within the cancellation window and placing a new order.
Can I change the pickup location for my order?
No. The pickup location cannot be changed after an order has been placed.
If you would like to pick up your order at a different store, you'll need to cancel the order within the 1-hour cancellation window and place a new order with your preferred pickup location.
Can I change my shipping method after placing a Pickup In-Store order?
No. Shipping and fulfillment methods cannot be changed after an order has been placed.
If you would prefer a different fulfillment method, you'll need to cancel the order within the 1-hour cancellation window and submit a new order.
Holiday Pick Up Schedule
To give our hardworking store associates a well-deserved break this holiday season, please take note of the following changes to our pickup schedule:
- Orders placed after 5:00 PM local time on Wednesday, November 25th will be available for pickup starting Saturday, November 28th.
- Pickup will be unavailable on Thursday, November 26th in observance of the holiday.
- Orders placed after 2:00 PM local time on Thursday, December 24th will be available for pickup starting Saturday, December 26th.
- Pickup will be unavailable on Thursday, December 25th in observance of the holiday.