At Levi’s®, we understand that returning an item can sometimes be a hassle, and we want to make the process as smooth and easy as possible for you. We also understand that accidents can happen, and sometimes, personal items get mistakenly included in your return shipment.
Please note that our warehouse teams are trained to carefully inspect all returns upon receipt. If non-Levi’s® items are accidentally sent back, our warehouse teams will automatically return these items to you, and we will notify you of the situation.
If you still need assistance, here are some helpful tips to streamline the retrieval process of your personal items and make your returns more efficient in the future.
First, we recommend double-checking your return package before sending it back to us. This can help ensure that you only return the items you intended to and that no personal items are accidentally included.
- If you do accidentally include personal items in your return shipment, please don't worry. Our team will do their best to locate and return your items to you as soon as possible. However, please keep in mind that this process may take some time, depending on the volume of return shipments that our warehouse team needs to process as well as sorting through your return package and identifying any personal items.
- While we will do our best to locate and return any personal items that may have been accidentally included in your return shipment, we cannot guarantee that we will be able to find or return the item. However, we will work with you to provide as much assistance as possible and keep you updated throughout the process.
- To help us locate your personal items more quickly, we recommend that you reach out to our Customer Service Team as soon as possible. You can contact us via email, phone, or live chat, and our team will be happy to assist you in any way we can.
- When you contact us, please provide as much information as possible about the personal items you included in your return shipment. This might include a detailed description of the items, such as their color, make, brand, and other relevant details.
Also, please provide your order number, tracking number, and what items should be in return. This will help us process your return more efficiently and ensure that we can provide you with the best possible customer service.
By providing us with this information, our team will be better equipped to quickly and efficiently locate your personal items and return them to you as soon as possible. We understand how important your personal belongings are to you, and we want to do everything we can to help facilitate their return.