How do I start a return?
- Red Tab™ members can sign in to their account and locate the order they would like to return.
- Guest customers can use the returns portal with their order number and email address.
To submit a return:
- Locate the order you want to return.
- Select Exchange or Return.
- Choose your preferred return method.
- Select the item(s) you want to return.
- Choose your refund preference, if available.
- Submit your request and follow the provided instructions.
What return methods are available?
You can return eligible online purchases:
- In a Levi's® store for free, with eligible refunds processed immediately.
- By mail using the return instructions provided after submitting your request.
When will I receive my refund?
Refunds are issued to the original form of payment after your return is processed.
Eligible returns completed in a Levi's® store are processed immediately.
Can I combine multiple orders into one return shipment?
No. Each order must be returned separately using the return label created for that order. Multiple orders cannot be combined into a single return package.