Holiday Return & Exchange Policy
Purchases made between November 9 and December 24, 2026 can be returned or exchanged within 60 days of delivery for online orders or purchase for in-store orders.
Items must be unworn with the original tags attached. Final sale items cannot be returned or exchanged, and exchanges are limited to one size adjustment per item. Standard exclusions and exceptions apply.
For purchases made outside the holiday window, our standard 30-day return and exchange policy applies.
Exchange Eligibility
What can I exchange?
Exchanges are limited to a different size of the same style and color.
If you'd like a different style or color, return the item for a refund and place a new order.
Why don't I see an exchange option?
Some items are not eligible for exchange. If an exchange option is unavailable, return the item for a refund and place a new order.
Starting an Exchange
How do I start an exchange?
Visit the returns portal, locate your order, select Exchange or Return, and follow the instructions provided.
Exchange Timelines & Shipping
How long do I have to return my original item?
Once an exchange is initiated, you have 14 days to return your original item. If it is not received within that timeframe, the exchange request will be automatically canceled.
When will my exchange order ship?
Your exchange order will ship after your original item is dropped off with the carrier.
How will I know my exchange has shipped?
You will receive a shipping confirmation email once your exchange order has been processed.
How long will delivery take?
Please allow 7–10 business days for delivery after processing.
Can I change the shipping address on an exchange order?
No. Exchange orders are shipped to the address used on the original order and cannot be modified.
Exchange Availability
What happens if my exchange item is unavailable?
If the requested item is unavailable, return your item for a refund or visit a Levi's® store to check availability.
If the item becomes unavailable after your original item has been returned, the exchange will be canceled and a refund will be issued to your original form of payment.
Can I be notified when an item is back in stock?
If a product page displays a Notify Me If in Stock option, you can sign up to receive an email notification when inventory becomes available.
If this option is not shown, the item is not expected to be restocked.
Exchange Restrictions
Can promotions or gift wrapping be applied to exchange orders?
No. Promotions and gift wrapping are not available for exchange orders.