CANCEL MY ORDER
You can cancel your order up to one hour after the order is placed. Click on the 'cancel your order' link on the 'Thanks for your order' page with your order number, select 'Yes, continue' to verify that you want to cancel the order, then select the cancellation reason(s), click on 'Cancel Order' and then you will see the order cancelled message and receive a cancellation email.
Or you can call customer service immediately at 1.800.872.5384 for help with cancelling your order.
MODIFY MY ORDER
Please customer service immediately at 1.800.872.5384 for help with adding or removing items to your order, changing the ship to address, or changing the shipping method up to one hour after the order is placed. For Afterpay orders, items can be cancelled from your order up to one hour after the order is placed; however, items cannot be added to your order and shipping method cannot be modified.
CHANGE DELIVERY ADDRESS OF MY PACKAGE
Please customer service immediately at 1.800.872.5384 to request your address change. Additional restrictions may apply when rerouting packages. Note that a reroute is not a guaranteed service, requests can only be honored if the following conditions are true:
- The shipment has not already been delivered.
- The address is not in another country.
Alternatively, you can request to hold the shipment at a FedEx location for pickup instead of delivery. The person authorized to pick up the package will require a photo I.D.