Can I cancel my order?
Yes. Orders can be canceled within 1 hour of being placed, as long as they have not been processed for fulfillment. After the 1-hour cancellation window has passed, orders can no longer be canceled.
How do I cancel my order?
You can cancel your order in one of two ways:
Cancel through your Red Tab™ account
- Sign in to your Red Tab™ account.
- Navigate to Order History.
- Locate the order you'd like to cancel.
- Select Cancel Order.
- Choose a cancellation reason.
- Confirm your cancellation.
You'll receive an on-screen confirmation and a cancellation email once your request is successfully submitted.
Cancel from your order confirmation email
- Open your order confirmation email.
- Select Check Status.
- Locate your order and select Cancel Order.
- Choose a cancellation reason.
- Confirm your cancellation.
You'll receive an on-screen confirmation and a cancellation email once your request is successfully submitted.
Why don't I see the option to cancel my order?
The Cancel Order option may not be available if:
- More than 1 hour has passed since the order was placed.
- The order has already been processed for fulfillment.
- The order has already shipped.
Once an order has entered fulfillment or shipped, it cannot be canceled.
What if I missed the cancellation window?
If you're unable to cancel your order, eligible items may still be returned or exchanged through our standard returns process after delivery. Please note that Final Sale items are not eligible for returns or exchanges.
Once your order has arrived, visit our Returns and Exchanges article to learn how to start an exchange or return.