How do I cancel my order?

If you've made a purchase and had a change of heart, here's a simple guide on canceling your order within the first hour after placing it.

A Few Important Points to Keep in Mind:

• Time Limit: Orders cannot be canceled past one hour from the time of submission. 
• Shipped Orders: Once an order has been shipped, it cannot be canceled. 
• Final Sale Items: Keep in mind that final sale items are the exception; these, unfortunately, cannot be returned. 

Canceling your order through your RedTab™ Account:

1. Log into your RedTab™ account: Click here enter your email and password and click on the “Log in” button.  
2. Access your order history: Hover over your name in the upper right-hand corner and from the drop-down menu, scroll down and select the "Order History" option.
3. Find your order: Find the order you wish to cancel and locate the "Cancel Order" button to the right. If you've just placed the order, please allow a few minutes for the system to process it before you can view the details.
4. Select Cancellation Reasons: Let us know why you're canceling by selecting the appropriate cancellation reason(s). Your feedback helps us improve our services.
5. Click 'Cancel Order': Once you've chosen your reasons, hit 'Cancel Order'. You'll then receive a reassuring order canceled message, and we'll shoot you a cancellation email for good measure.

Canceling your order from your order confirmation email:

1. Find Your Confirmation Email: Start by opening the email associated with the order you wish to cancel.
2. Check Order Status: Click on the "Check Status" button found within the email. If you've just placed the order, please allow a few minutes for the system to process it before you can view the details.
3. Find your Order: Once you've located your order using the order number provided in the email, you'll find a "Cancel Order" link underneath it. Click this link to proceed with canceling your order.
4. Select Cancellation Reasons: Let us know why you're canceling by selecting the appropriate cancellation reason(s). Your feedback helps us improve our services.
5. Click 'Cancel Order': Once you've chosen your reasons, hit 'Cancel Order'. You'll then receive a reassuring order canceled message, and we'll shoot you a cancellation email for good measure.

Missed the One-Hour Window? 

If you've missed the one-hour cancellation window, no worries! You can follow the exchange/return process. Once your item(s) have arrived, visit our Returns and Exchanges article to learn how to start an exchange or return.