How do I cancel my order?

If you've made a purchase and had a change of heart, here's a simple guide on canceling your order within the first hour after placing it.

A Few Important Points to Keep in Mind:

• Time Limit: Orders cannot be canceled past one hour from the time of submission. 
• Shipped Orders: Once an order has been shipped, it cannot be canceled. 

Canceling your order through your Red Tab™ Account:

1. Log into your Red Tab™ account: Click here enter your email and password and click on the “Log in” button.  
2. Access your order history: Hover over your name in the upper right-hand corner and from the drop-down menu, scroll down and select the "Order History" option.
3. Find your order: Find the order you wish to cancel and locate the "Cancel Order" button to the right. If you've just placed the order, please allow a few minutes for the system to process it before you can view the details.
4. Select Cancellation Reasons: Let us know why you're canceling by selecting the appropriate cancellation reason(s). Your feedback helps us improve our services.
5. Click 'Cancel Order': Once you've chosen your reasons, hit 'Cancel Order'. You'll then receive a reassuring order canceled message, and we'll shoot you a cancellation email for good measure.

Canceling your order from your order confirmation email:

1. Find Your Confirmation Email: Start by opening the email associated with the order you wish to cancel.
2. Check Order Status: Click on the "Check Status" button found within the email. If you've just placed the order, please allow a few minutes for the system to process it before you can view the details.
3. Find your Order: Once you've located your order using the order number provided in the email, you'll find a "Cancel Order" link underneath it. Click this link to proceed with canceling your order.
4. Select Cancellation Reasons: Let us know why you're canceling by selecting the appropriate cancellation reason(s). Your feedback helps us improve our services.
5. Click 'Cancel Order': Once you've chosen your reasons, hit 'Cancel Order'. You'll then receive a reassuring order canceled message, and we'll shoot you a cancellation email for good measure.

Missed the One-Hour Window? 

If you've missed the one-hour cancellation window, don't worry! Eligible items can still be exchanged or returned through our standard return process. Please note that Final Sale items are not eligible for returns or exchanges. Once your item(s) have arrived, visit our Returns and Exchanges article to learn how to start an exchange or return.